Jireh Semiconductor
  • Hillsboro, OR, USA
  • Limited Duration

None


COMPANY INFORMATION:
Alpha and Omega Semiconductor (AOS) is committed to excellence in design, manufacturing, and responsiveness to our customers through the continued development of new technologies, products and innovative solutions. We bring to the market devices designed to benefit our customers by meeting their product specific needs. Our mission is to bring value to our customers, shareholders and employees.

AOS differentiates itself by integrating its Discrete and IC semiconductor process technology, product design, and advanced packaging know-how to develop high performance power management solutions. AOS's portfolio of products targets high-volume applications, including but not limited to portable computers, flat panel TVs, LED lighting, smart phones, battery packs, consumer and industrial motor controls and power supplies for TVs, computers, servers and telecommunications equipment.

Jireh Semiconductor, Inc., a wholly owned subsidiary of Alpha and Omega Semiconductor Ltd., is the in-house wafer fab for AOS and is located in Hillsboro, Oregon.



POSITION SUMMARY

Performs functions associated with Tier 1 PC support / Help Desk support for 24/7 manufacturer.

RESPONSIBILITIES AND DUTIES

  • Manage company help desk ticket system, assign tickets to appropriate tech / developer
  • Provide Tier 1 / Help Desk support for in-house users (450+ users)
  • Perform IT tasks and projects as assigned, assist the other IT admins
  • Document processes and procedures as needed
  • Respond to emergency after-hour alerts as needed (will be on-call along with team)

PHYSICAL DEMANDS/WORK ENVIRONMENT

  • Must be able to lift equipment up to 50 lbs.
  • May need to enter clean room environment occasionally; must be able to comply with clean room specifications that require all to wear a clean room suit, including hood, mask, protective eye-wear and clean room boots while inside.
  • Comply with all company safety procedures and protective wear in as directed.

EXPERIENCE/EDUCATION

  • AA Degree or higher (preferred) in related computer field -OR- 1-2 years of experience with PC repair in a domain / enterprise environment
  • Relevant certifications helpful but not required

 

QUALIFICATIONS AND OTHER REQUIREMENTS

Must have knowledge and experience with the following:

  • PC hardware and software troubleshooting, repair and installation
  • MS Windows (10 and older; Experience with Win XP and older helpful but not req)
  • MS Office suites
  • Basic Networking: TCP/IP, DNS, DHCP, Ethernet cabling
  • Printer and peripheral support
  • Managing users and computers in a domain / enterprise environment

Additional, must have the following:

  • Must be able to communicate effectively and courteously with team and other users
  • Be able to learn and adapt to new changes in processes, policy, and technology
  • Follow and take direction from multiple team members, follow department and company procedures and policies

OPTIONAL QUALIFICATIONS

  • Knowledge of Linux/Unix commands and environments
  • Knowledge of basic VMware functions
Jireh Semiconductor
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